SimProfits
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Privacy Policy

Last updated September 30, 2026

1. Overview

SimProfits is a brand operated by Marmedia LLC, Albuquerque, New Mexico, USA. This Privacy Policy explains what personal information SimProfits (simprofits.ai, "SimProfits", "we", "us") collects, how we use it, who we share it with, and the choices and rights you have. It applies to simprofits.ai, the members area, the pages we host for members, the checkout and thank-you pages we operate, and the emails and text messages we send.

We keep this policy in plain language on purpose. If anything is unclear, email support@simprofits.ai.

2. Information we collect

Information you give us:

  • Purchase and account details: your name, email address, phone number, billing country and postal code, the products you bought, order numbers and amounts. Most of this reaches us from the payment processor you paid through; we never receive or store your full card number.
  • Account activity: the password you set (stored only in encrypted form), your login history and security settings.
  • Things you enter in the Service: answers you give inside tools (for example the short questionnaire that builds your page), content you create, support requests you send us, survey answers, and the mobile number you enter if you opt in to text messages.

Information collected automatically:

  • Usage data: which lessons you open, how much of each video you watch, tools you use, points and rewards you earn, and when you were last active. We use this to run your dashboard, to mark lessons complete and to improve the training.
  • Device and log data: IP address, browser and device type, approximate location derived from your IP address, the pages you visit and the links you click, and the referring page.
  • Tracking identifiers on our marketing pages: when you arrive from an advertisement or a link we shared, the link may carry a click identifier that lets us attribute your purchase to the source that referred you.

Information from other sources:

  • Payment processors send us your order details and tell us about refunds and payment disputes.
  • Our email and text-message providers tell us whether messages were delivered, opened, clicked, bounced or marked as spam.
  • Partners who deliver services connected to your purchase (for example live training sessions) may tell us that you attended or bought something from them.

3. How we use information

  • To deliver what you bought: create and secure your account, show your training, run the tools, host your pages, track your progress and rewards.
  • To communicate about your purchase: receipts, login links, account and security notices, and reminders for the training that comes with your purchase.
  • To register you for the live training included with your purchase, and to arrange the onboarding or strategy sessions included with it.
  • To send marketing emails about SimProfits and related offers, and text-message reminders where you have opted in. You can opt out of both at any time (see section 8).
  • To answer your support requests and to handle refunds and payment disputes.
  • To measure and improve the Service: which lessons work, where members get stuck, how our pages and emails perform.
  • To attribute purchases to the advertising or referral source that brought you to us, and to pay the people who referred you.
  • To keep the Service safe: prevent fraud, abuse, account sharing and unauthorised access, and to enforce our Terms.
  • To comply with the law and to protect our rights and the rights of others.

Where European data-protection law applies, we rely on the following legal bases: performing our contract with you (delivering what you bought and the services included with it), our legitimate interests (running, securing and improving the Service, and marketing to existing customers in ways they would reasonably expect), your consent (text messages, marketing to people who have not purchased, and optional cookies where required), and compliance with legal obligations.

4. Who we share information with

We share personal information only as described here.

  • Service providers who process data on our behalf: payment processors, website hosting, database and login services, video hosting and playback analytics, email delivery, text-message delivery, customer-support ticketing, page and performance analytics, and an AI service that personalises the page our page-building tool creates for you from the answers you provide. Each provider may use your information only to provide its service to us.
  • Training and onboarding partners: we register every buyer for the live training that comes with the purchase, which means sharing your name, email address and phone number with the partner who runs that training. We also share your name, email address, phone number, country and purchase details with the partners who provide the onboarding and strategy sessions included with your purchase, so they can contact you about them. These partners use your information under their own privacy policies.
  • Marketing partners: we may share the contact details you gave at checkout (name, phone number, postal code, country and purchase date) with selected marketing partners whose offers we believe are relevant to our customers. Under some laws this counts as selling or sharing personal information. You can opt out at any time by emailing support@simprofits.ai with the subject line "Do not sell or share my information", and we will stop sharing your information going forward.
  • Other members: if you take part in the leaderboard or community features, your first name, display name, points and achievements may be visible to other members. Pages you publish with our tools are public.
  • Legal and safety: we may disclose information to comply with the law, a court order or a lawful request, to enforce our Terms, or to protect the rights, property or safety of SimProfits, our members or the public.
  • Business transfers: if SimProfits is sold, merged or reorganised, your information may be transferred to the successor, who must honour this policy.

Mobile information collected through our text-message programme is used only to send the messages you opted in to. No mobile information collected through the text-message opt-in will be sold or shared with third parties for promotional or marketing purposes.

5. Cookies and similar technologies

We use strictly necessary cookies to keep you logged in and to keep the Service secure, and privacy-friendly analytics that measure page performance without building a profile of you. Our marketing pages may set an attribution cookie or store a click identifier so we can credit the source that referred you. We do not run third-party advertising trackers inside the members area. You can control cookies in your browser settings; blocking necessary cookies will stop you from logging in.

6. How long we keep information

We keep purchase records for as long as we are required to for accounting, tax and dispute-handling purposes, typically seven years. We keep your account and training data for as long as you have an account. We keep marketing-email records until you unsubscribe, and text-message consent records for as long as we need to prove that you consented and for five years after the last message. Support tickets are kept for three years. When information is no longer needed we delete it or make it anonymous.

7. How we protect information

We use encryption in transit, encrypted password storage, access controls that limit who on our team can see personal information, and reputable hosting providers with their own security programmes. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a breach that affects you, we will tell you and the relevant authorities as the law requires.

8. Your choices

  • Marketing emails: use the unsubscribe link in any marketing email, or email support@simprofits.ai. Transactional emails about your account and purchases continue while you hold an account.
  • Text messages: reply STOP to any message to stop, or email support@simprofits.ai. Reply HELP for help.
  • Calls: tell us or the partner who called you that you do not wish to be called, and we will record that choice.
  • Sharing with marketing partners: email support@simprofits.ai with the subject line "Do not sell or share my information".
  • Cookies: control them in your browser settings.

9. Your rights

Depending on where you live you may have the right to: know what personal information we hold about you and receive a copy; correct information that is inaccurate; delete your information; receive your information in a portable format; object to or restrict certain processing; withdraw consent where processing is based on consent; and opt out of the sale or sharing of your personal information and of targeted advertising. You also have the right not to be discriminated against for exercising these rights.

To exercise a right, email support@simprofits.ai from the address on your account, or contact us at simprofits.ai/contact. We may need to verify your identity before acting. We respond within 30 days, or within the shorter period your local law requires. If you are in the European Economic Area, the United Kingdom or Switzerland, you may also complain to your local data-protection authority.

Residents of California and other US states with privacy laws: the categories of personal information we collect are identifiers, commercial information, internet and device activity, approximate location and inferences drawn from your use of the Service. We collect them from you, from your devices and from the sources listed in section 2, for the purposes in section 3, and we disclose them to the parties listed in section 4. We do not knowingly sell or share the personal information of anyone under 18. We honour opt-out requests made by email and, where required, browser-based opt-out preference signals.

10. Children

The Service is for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, email support@simprofits.ai and we will delete it.

11. International transfers

We operate from the United States and our providers may process information in the United States and other countries. Where the law requires, we use appropriate safeguards, such as standard contractual clauses, for transfers out of the European Economic Area, the United Kingdom or Switzerland.

12. Third-party sites

Our pages and emails link to sites and services run by others, including payment processors, training partners and product providers. Their privacy practices are their own. Please read their policies before giving them information.

13. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed. If a change materially affects how we use your information, we will tell you by email or inside the members area before it takes effect.

14. Contact

Privacy questions and requests: support@simprofits.ai or simprofits.ai/contact.