Refund Policy

Our 60-day money-back guarantee

Every SimProfits purchase comes with a 60-day money-back guarantee. If you are not happy with what you bought, for any reason, let us know within 60 days of the purchase and we will refund you in full. No forms, no hoops, no questions you have to answer first.

How to request a refund

• Email support@simprofits.ai from the email address you used at checkout, or use simprofits.ai/contact.
• Tell us which purchase you want refunded. Your order number from the receipt helps, but we can find your order from your email address alone.
• We answer within one business day and confirm the refund by email.

What happens next

Refunds are issued by the payment processor you paid through, back to the original payment method. The money normally shows up within 5 to 10 business days, depending on your bank or card issuer. When a purchase is refunded, access to that product ends. If you bought optional add-ons, each one can be refunded on its own within its 60-day window.

One-time purchases, nothing to cancel

All SimProfits purchases are one-time purchases. Nothing renews, nothing bills again, and there is no subscription to cancel. If you ever see a charge from us you do not recognise, email us and we will look into it straight away.

Problem with a charge? Talk to us first, it is faster

If something went wrong with your order, please email support@simprofits.ai before you contact your bank or card company. One email is usually all it takes: we reply within one business day, and when a refund is due under this policy we issue it right away, so the money is back on your card within 5 to 10 business days.

A chargeback, which is a dispute opened with your bank, is the slow road. Banks take 30 to 90 days to review a dispute, your access to the product is paused while the review runs, and the outcome is in the bank's hands rather than ours. We would much rather fix it with you directly, and we usually can in a single reply.

If you have already opened a dispute by mistake, tell us. We will help you close it and sort out the refund the quick way.

Questions

Anything unclear? Email support@simprofits.ai or visit simprofits.ai/contact. We are glad to help.